速卖通客服所需要的售前售后沟通英文回复模板

一、劝关纠纷沟通模板

（1）劝客户关闭纠纷时

dear friend,tracking number is 0079150079158000443293001 .

you can track the shipping information by yourself(https://t.17track.net/), parcel is in transit, also we will urge the shipping company to send more faster

please cancel the dispute with understanding, ok? the shipping date still don’t finish.  it’s very appreciate if you can cancel it.

（2）因为疫情延迟，还在转运中

Dear friend,

The parcel is in transit to your country. There are delay because the covid-19 outbreak. [Angel]could you please cancel the dispute? and please waiting more some days with understanding. we promise that we will refund you if the parcel can’t delivery to you, you will have no any loss. ok?

Good day!

 （3）平邮件催促或纠纷

Hi, dear

We found your package has arrived in your country.

The tracking No. is not registered in your country.

Can you go to the local post office to see if the parcel has arrived there, you can provide the receiver name or your ID
number for checking.

Please try to find the parcel and cancel the dispute first, Ok?

If you can’t find the parcel, it may be still under the transit.

The shipping is delay due to the epidemic situation in the world now also. Kindly understand.

Please wait some more days, hope you can cancel the dispute first.

（4）物流延迟解释

Hi, dear

Sorry for the delay shipment.

I have checked the parcel and it is in transit and will arrive in the next few days.

I have checked the parcel and it is under the delivery now.

Please just wait some more days.

（5）货物任在运输途中纠纷

I was told there is some delay for the delivery now.

The parcel should be delivered, but the shipping agent slows down the delivery due to the epidemic situation.

Hope you can understand such difficult situation now and wait some more days.

Please cancel the dispute first, OK?

（6）已发到物流公司纠纷

Hi, dear

Your parcel has been shipped out to the shipping company when you asked for cancellation and can’t be stopped.

Since the parcel has just been shipped out, please cancel the dispute now, OK?

If you can’t receive the parcel in 10 days, you can open the dispute again then, but not now.

（7）因确认收货超时，但包裹任然未收到发起的纠纷

Hi, dear

Sorry for the delay shipping.

We found your parcel is still in transit now. There must be some delay happened on the transportation.

The shipping is delay due to the epidemic situation in the world now also. Kindly understand.

The parcel is in transit under the proper shipping time.

Please cancel the dispute first and wait patiently.

It’s too late to extend the buyer protection time now, since it shows order completed.

But we will be responsible for our parcel, please don’t worry about this.

Please cancel the dispute first and wait patiently, OK?

（8）地址问题或者派送无人未妥投

Hi, dear

We found the parcel can not be successfully delivered.

Please contact with the shipping company of Tourline (Contact: (+34) 902 34 33 22/(+34) 933 78 43 05) to query for your parcel. Please
do it as soon as possible.

Here is your tracking No.

Please try to get the parcel and cancel the dispute first, OK?

（9）因转单号纠纷留言

Hi, dear

I was told there is something wrong with the tracking and the tracking No. changed to ：

Now the parcel is in transit now. But it can’t arrive on time since the shipping is delay due to the epidemic situation.

Hope you can understand and wait some more days.

Can you cancel the dispute first? If you can’t receive the parcel finally, we will refund to you.

（10）国内发物流

Hi, dear

Here is the latest tracking information for your parcel.

It is by transfer to your country now.

Logistics transfer takes much time, tracking information will be updated very slowly during this period, please understand and wait patiently.

Due to the epidemic situation in the world now, it may need about 1 months to arrive.

The parcel is in transit under the proper shipping time.

Please cancel the dispute first and wait patiently.

（11）国内发货的纠纷

Hi, dear

Please don’t worry.

Your parcel has been shipped out. Tracking information will be updated when it arrives in the destination country.

Generally it takes about 20 days to arrive now.

Please don’t worry and cancel the dispute first, OK?

（12）因为地址错误需要去自提点的纠纷

Hi, dear

We found the parcel can’t be successfully delivered due to the incorrect address.

We found the parcel can’t be successfully delivered due to receiver not at home.

Tracking No.

Please go to this address to pick up the parcel.

Address:

Please try to get the parcel and cancel the dispute first, OK?

二、售前沟通模板

提示：请填写产品名称、产品链接地址和购买件数。